Frequently Asked Questions (FAQs)

How user-friendly is the platform, and what kind of support is available for users?

tex.tracer is built with the supply chain partners in mind, ensuring an easy-to-use platform. tex.tracer offers support through multiple channels. Users can access helpful resources in the academy, chat with the team via the in-platform chat function for real-time assistance, or reach out via email at [email protected].

Can the platform be integrated with existing systems used by brands and retailers?
Yes, tex.tracer can be integrated with ERP/PLM systems through an API. tex.tracer is currently working on a Shopify integration, enabling you to share the product information on your webshop.

Does tex.tracer give brands and retailers advice on rules and regulations?

tex.tracer does not advise on rules and regulations, tex.tracer provides the right tools to collect the right information to comply with the rules and regulations. tex.tracer collaborates with several consultancy agencies that can offer advice.

How do I change the user's email address?

To update the user's email address, contact the tex.tracer team through the chat or [email protected]. Users cannot make this change directly.
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How can I change the email address of the partner invited?
To update the invited partner's email address, contact the tex.tracer team through the chat or [email protected]. Users cannot make this change directly.

How can I add my colleague to the same tex.tracer account?

To invite a colleague to the tex.tracer account, follow the steps mentioned in the Add extra user article.

How to customise orderlines (in bulk)?

Orderlines can only be customized in bulk if they have not been confirmed (sent) to the agent or contractual partners. Follow the steps mentioned in the Customise your orderlines article.
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Can I save a supply chain as a draft to work on it later?

Unfortunately, you cannot save a draft of the supply chain. It needs to be completed in one go. It is advised to gather all the information about your supply chain partners before you start creating the orderlines. We will inform you when the draft feature is implemented.

What is the process for onboarding new supply chain partners onto the platform?

There are two methods to onboard new supply chain partners onto the platform: first, by customising the supply chain on the Orderlines page, and second, by clicking on the Invite new button on the Supply Chain Partners page.

Follow the steps mentioned in the Invite your partners article.

I have entered the wrong company registration number to invite a contractual partner. How can I change it?

Users cannot modify the company registration number themselves; the tex.tracer team is responsible for such changes. To request a company registration number change, contact the tex.tracer team at [email protected].

How can I invite new supply chain partners to specific steps in the supply chain?

Select a step in the supply chain to open the Select Partner pop-up. Then, click the Invite New button at the pop-up's bottom, where you can input the partner's information. After sending the invitation, the partner's name will appear in the list.

Read more about it here.

How do I invite a new email address/user from a company that is already registered on tex.tracer?

When inviting a new contact from a registered company, proceed with the invitation as usual. The company admin will be notified and must approve the new user.
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How can I mark a partner inactive?
Currently, it is not possible to do this but the feature will be available in the future.

How does tex.tracer reduce workload in a compliance department?

The platform reduces the workload by providing a centralised platform for managing compliance-related tasks. This includes collecting various certificates, obtaining digital signatures from supply chain partners, and monitoring the expiration of these documents. Read more about it in the Compliance in tex.tracer article.

How do I send compliance documents to an agent?

Sending compliance documents to agents is not supported; the feature is available for supply chain partners only.

How can I see social audits on factory level?

Visit the Supply Chain Partner page to choose and review a specific partner's social audit report. Go to the Certificates tab to view all certificates and social audit reports uploaded by your supply chain partners.

Alternatively, access the social audits on the Compliance page's Certificates tab. All reports and certificates from your partners are available here, with the option to filter by report type and supplier. Read more about it in the View and download compliance documents article.

Can I extract data from the platform for reporting?

Yes, there are two reports you can download from tex.tracer directly (on the reports page). If you require a different report, tex.tracer can create customised reports. Contact the tex.tracer team for a cost indication and to discuss your needs.

Can we publish the DPP for all the styles in one go?

Yes, you can select all the orderlines you wish to publish by clicking the dot next to the order or simply clicking the dot next to Order number to select all in your current view. You can read more here.

Can I change the information that is shared on the DPP?

Yes, this information can be customised per supplier by navigating to the Supply chain partners tab and clicking on the partner for which you would like to change the settings for. You can read more on our Sharing settings article.