Here is a breakdown of each error message that may appear when you are using the tex.tracer and what you can do to solve it!
Oops…wrong URL:
You have used the wrong URL to sign in. Please go to my.tex-tracer.com to sign in to your account.
CSV - related error messages:
The listed BRAND NAME is not linked to your account. Please check: this means the brand name in the CSV file is not linked to your account. Please check the spelling, in the CSV file it needs to match the brand name in your account.
The listed PRODUCT GROUP is not linked to your account. Please check: this means the product group is spelled incorrectly, or perhaps includes a space. Please check the spelling and make sure it matches the product group from our CSV file explanation.
Field at index '1' does not exist. You can ignore missing fields by setting MissingFieldFound to null: the CSV file is not saved in the correct format. Please save the CSV again as a CSV-UTF-8 (Comma delimited) (*.csv).Duplicate order number - style number - colour combination, so .csv data was not uploaded. Please check and upload again: This means, there is a duplicate of the exact same order, style and colour combination in the CSV file, OR already in your account. We don't allow duplicates. Normally, the order number should be different if the style number is ordered again.
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